F.A.Q.s

Wholesale Information

What Shipping Methods Are Available?

We have partnered with Fastway Courier service to deliver your order due to their dedication and commitment to provide an unrivalled level of customer care. Your order will arrive safely and on time.

How Long Will It Take To Get My Package?

Freebird will endeavour to dispatch your order within 3 working days. Please note orders placed after 3pm or at weekends may result in a delay in your delivery. Items will be delivered via courier.

Do You Ship Internationally?

We are currently servicing the UK and Ireland. If you would like us to ship to another European country please get in touch with our sales team sales@freebird.ventures

What is your shipping charges?
  • UK   
    Free shipping applies on all orders over £70
    Orders up to £70 will ensue a £6.50 courier fee
  • ROI 
    Free shipping on all orders over €100
    Orders up to €100 will ensue a £8.95 courier fee

Payment Information

What Payment Methods Are Accepted?

We accept all major credit cards. 

Orders and Returns

How do I place an Order?

You can place an order online after you have been approved to open an account. Simply fill out the application form and a member of staff will endeavour to approve you within an hour. 

Alternatively you can contact our office directly:

E sales@freebird.ventures 
UK +44 (0) 7702 836 852
ROI 087 176 1833

Do I need an account to place an order?

Yes, you will need to apply for an account before you can place a wholesale order for Freebird Tea. Once you have been approved you will receive a login and password to order wholesale.

With an open account you will also be able to place orders directly with the office, by contacting us

E sales@freebird.ventures 
UK +44 (0) 7702 836 852
ROI 087 176 1833

Who should I to contact if I have any queries?

If you have any queries you can contact the office. Calls will be received between the hours of 9am – 5pm.

E hello@freebird.ventures
T +44 (0) 7702 836 852
T 087 176 1833

How Do I Track My Order?

Your parcel is scanned at each stage of it’s journey to you. Freebird will supply you with a Fastway Tracking number to track your parcel. 

Fastway cannot track parcels based on Names, Addresses or phone numbers. If you don’t have a tracking number please contact us sales@freebird.ventures.

How Can I Return a Product?

Items may be returned in original, undamaged packaging and must be deemed to be unsuitable for sale/re-sale before credit is awarded. No returns will be accepted after 30 days from shipment. If any goods are found to be defective on delivery we will gladly replace at our expense. This does not affect your statutory rights.