Privacy Policy

Updated 22/08/18

This privacy policy sets out how we use and protect any information that you give to us. We take your privacy seriously and we only use your personal information to administer your account, to provide the products and services you have requested from us and always in accordance with this privacy statement. We will never sell, share or use your personal information other than as described here. 

We may change change this policy by updating this page. 

Our commitment to respecting you and your data

As with everything the we do, we have high standards and a professional ethical approach to handling the data you provide. We operate in line with the EU GDPR, may 2018, data protection guidelines and are committed to maintaining your personal rights and allow you to change or withdraw you consent at any time. 

We regularly train our team on data protection policies ensure your data is managed in the most secure and effective way possible. We will continue to update this page, our training and our processes as we move forward to ensure we continue to operate to the highest standards. 

Your rights & our obligations

You have the following rights outlined below concerning your data.

  • The right to be informed about what we use and how we use your data.
  • The right to access the data we hold about you at any time.
  • The right to request a change to the data we hold about you.
  • The right to request we remove the data we hold about you.

We are legally responsible for how we hold and handle the information that you provide us with. 

We will always endeavour to comply with the data protection act 1998, the GDPR 2018 and PECR in the way we use and share your personal data. Among other things, this means that we will only use your personal data in the following way:

  • Fairly and lawfully
  • As set out in the legislation and in this policy
  • To the extent necessary for these purposes

If you have any requests concerning your personal information or any queries about our privacy policy, website or service, please contact us using the details here. We will do our best to help you in any way we can. 

Who we are / contact us:

Freebird Ventures Ltd is registered in Northern Ireland- Reg no. NI635637

Freebird Tea Ltd is registered in Ireland- Reg no. 611607 

Freebird follows all the guidelines set out by the Information Commissioner’s Office under the Data Protection Act 1998.

You can get in contact with us regarding any data questions by email hello@freebird.ventures, by post Freebird Ventures Limited, Unit 410, Lisburn Enterprise Centre, Lisburn, Co. Antrim BT28 2BP. We will reply promptly to all concerns regarding your data, if you are not happy with how your request is being handled it’s your right to complain to the ICO. 

How we use your data. 

We only use the personal data you have given us to provide the service that you require e.g delivering your order, set up your wholesale account or in setting up your Freebird Family Subscription, or if we feel it is in your legitimate interest to contact you in order to further assist you or give you information that you may find useful.

This applies to the following key areas: 

If purchasing something from us we use the data you give us, such as your address and name, to complete your order and provide the best service. 

We use a third party to process your payment information ourselves. We are PCI compliant and we do not store your credit card information. It will be processed by either Paypal or Stripe. Both of these providers have their own privacy policies which we recommend you refer to. 

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

If you set up and account on our website we will store your name, address, email, telephone number and order history. Our website is secure (https/ssl) and all passwords are encrypted. 

If you have purchased from us we may send you emails about our business, new products, offers and other updates. You can read more about how we handle data to deliver our email newsletters below. 

As an independent, growing business we also use some of your order data internally to learn more about our customers buying patterns and other product so we can improve our product development and customer experience. Once we have used this data we either delete it, or store it securely and we never give it to anyone outside our organisation. 

We also us cookies. 

Email Newsletter

Our emails are designed to be relevant to you. Each week we will send you information about our business, new blends, recipes and offers that may be relevant. 

You join our email list in the following ways. 

Signing up on our website.

Signing up as a new wholesale customer.

Signing up at an event we are trading at.

When you set up your account or purchase online we email your order information and then follow up with emails containing the things we think you might want to know, based on your purchases.  E.g. recipe ideas, discount codes for the website, future similar products or events. 

As a member of our Freebird Family monthly subscription service, we will also add your email to the Freebird Family newsletter so we can communicate about your membership. Please be aware that if you decide to unsubscribe you may not hear about all the aspects of your membership. 

If you wish to change, update or unsubscribe from our email newsletter you can do so at any time using the link at the bottom of our emails or by contacting us on the above details.

Subscriptions

As a member of our subscription service, we need to retain the data you give us and allow our team access. We will keep hold of this data for the duration of your subscription unless otherwise requested. 

Upon cancellation, we may retain a limited amount of information for two years unless otherwise instructed. As well as other legal and accounting purposes, this is to allow us to provide the best service to you if you re-join and to allow us statistical insights into our subscription cycles. 

Your payment details are processed and stored by our payment provider, Stripe. All direct payment gateways adhere to the standards set by PCI_DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCards, American Express and Discover.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedure to safeguard and secure the information we collect online. 

In the event of a data breach or potential breaches we have procedures in place to inform the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about the data usage please contact us. 

Third-party service  providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Once you leave our website or are redirected to a third party website or application, you are no longer governed bu this Privacy Policy or our websites Terms of Service. 

Where valid, appropriate, verified and subject to legal obligations, third parties are also expected to complete rectification or erasure requests within 72 hours of receipt. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web allocations to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We use cookies to ensure you get the best user experience from the Freebird websites. If you continue without changing your settings, we will assume that you are happy to receive all cookies on this website.

What are cookies?

Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application.  Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised.  Cookies are useful, helping website developers and companies to improve your website browsing experience.  Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Others are used to monitor and improve our website’s functionality and performance.

How we use cookies

Freebird continually strives to provide you with the best customer experience possible when visiting our website or as a wholesale customer. To help us do this, we use cookies to remember your settings during and between visits, allowing interaction between our website and social networks like Facebook and Instagram, these collect anonymous data about our users and the way they interact with our website in order for us to provide relevant and functional content and to continually improve our website to enhance the customer experience.

We do not sell or share any information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

What cookies we use on our website

Anonymous Analytics Cookies: Analytics provide us with key information about anonymous user behaviour. Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited the Freebird website before, how many individual unique users visit the site, what pages they look at most frequently etc.

Social Website Cookies: The Freebird website allows you to share content on social media networks like Facebook, Instagram andTwitter. This functionality is enabled via the use of third party cookies.  In this case, privacy implications vary and depend on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through Facebook, Twitter and Instagram.

Session Cookies: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of the Freebird website quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer and they will expire when you close your web browser.

Geo-targeting Cookies: The Freebird website allows purchases to be made worldwide. In order to display the correct prices and content to users around the world, we use geo-targeting cookies to identify what country is your web browser request sent from.

How you can control Cookies

We assume your consent to the use of cookies when you visit the Freebird website and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. This will only slightly affect your user experience as you may still utilise most of the sections on our website.

If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings:

  • If you use a browser that is not listed above, try the “Help” section of your browser.